Support

Whether you're running into a bug, have a question about the API, or need help with your deployment, there are several ways to get support.

Self-Service Resources

Before reaching out, check these resources -- your question may already be answered:

Community Support

Discord

The fastest way to get help from the community. Ask your question in the appropriate channel and community members or maintainers will respond.

Join the Discord

Response time: Usually within a few hours during weekdays.

GitHub Discussions

For longer-form questions, design discussions, or topics that benefit from a persistent thread.

Open a Discussion

Response time: 1-2 business days.

Bug Reports

Found a bug? Open a GitHub issue with the following details:

1. Description -- What happened vs what you expected
2. Steps to reproduce -- Minimal steps to trigger the bug
3. Environment -- AgentPost version, Node.js version, OS, database version
4. Logs -- Relevant log output (redact sensitive data like API keys)

Open a Bug Report

Tips for faster resolution:

• Include the exact error message and HTTP status code
• Provide a minimal reproduction case
• Mention if the issue is intermittent or consistent
• Check if the issue exists in the latest release before reporting

Feature Requests

Have an idea for a new feature? Open a GitHub issue or discussion:

Request a Feature

Include:

• Use case -- What problem does this solve?
• Proposed solution -- How do you envision it working?
• Alternatives considered -- What workarounds exist today?

Security Issues

Do not report security vulnerabilities through public channels.

For security issues, please email: [email protected]

We take security seriously and will respond within 48 hours. See our Security and Privacy page for our responsible disclosure policy.

Enterprise Support

For organizations requiring guaranteed response times, deployment assistance, or custom integrations:

Contact [email protected] for priority and enterprise support options.